Top Fast-Growing Customer Service Startups to Watch [2023]

Have you ever wondered who is on the list of Customer Service Companies with the highest growth rates?

You’re not alone.

There are hundreds of Customer Service Companies found there, and keeping track of the hottest new startups can be challenging.

But don’t worry, we’ve got you covered. Here are the top 70 fast-growing Customer Service Startups that have top-tier venture capital funding.

What are Customer Service Startups?

Customer Service Startups are companies that specialize in providing customer service or customer care solutions. 

They typically provide services such as customer support, customer experience management, customer feedback and analytics, customer journey mapping, customer segmentation, customer loyalty programs, and customer engagement. 

These services are often provided as Software-as-a-Service (SaaS) solutions, making them more cost-effective for businesses.

Top 70 Fastest-Growing Startups In Customer Service

1) GoMechanic

GoMechanic is an online vehicle repair platform that allows consumers to arrange car maintenance at a convenient time.

Details of the startup:

• Country: India
• City: Gurgaon
• Started in: 2016
• Founders: Amit Bhasin, Kushal Karwa, Nitin Rana, Puneet Gulati, Rishabh Karwa
• Number of employees: 251-500
• Funding amount: $59,849,371
• Number of funding rounds: 8
• Number of investors: 9

You can find their website here.

2) ASAPP

Research leads to breakthroughs, and ASAPP is expanding AI to boost human productivity and automate global procedures.

Details of the startup:

• Country: United States
• City: New York
• Started in: 2014
• Founders: Gustavo Sapoznik, Marcus Westin
• Number of employees: 251-500
• Funding amount: $380,000,000
• Number of funding rounds: 4
• Number of investors: 14

You can find their website here.

3) Genesys

Genesys is a global leader in providing cloud and on-premises omnichannel customer experience (CX) and contact center solutions.

Details of the startup:

• Country: United States
• City: Daly City
• Started in: 1990
• Founders: Alec Miloslavsky, Greg Shenkman
• Number of employees: 5001-10000
• Funding amount: $900,000,000
• Number of funding rounds: 2
• Number of investors: 3

You can find their website here.

4) Chorus.ai

Chorus.ai is a cloud-based artificial intelligence conversation intelligence platform for sales teams that can turn conversations into data and insights.

Details of the startup:

• Country: United States
• City: San Francisco
• Started in: 2015
• Founders: Micha Y. Breakstone, Roy Raanani, Russell Levy
• Number of employees: 101-250
• Funding amount: $100,300,000
• Number of funding rounds: 4
• Number of investors: 5

You can find their website here.

5) Sitecore

Sitecore is a customer experience management firm that offers web content management and multichannel marketing automation software.

Details of the startup:

• Country: United States
• City: San Francisco
• Started in: 2001
• Founders: Ahmed Rubaie, Kasper Kjaerbye Larsen, Lars Nielsen, Michael Seifert
• Number of employees: 1001-5000
• Funding amount: $1,200,000,000
• Number of funding rounds: 3
• Number of investors: 3

You can find their website here.

6) Intercom

Businesses can use a Conversational Relationship Platform to help them create consumer relationships by providing tailored, messenger-based experiences.

Details of the startup:

• Country: United States
• City: San Francisco
• Started in: 2011
• Founders: Ciaran Lee, David Barrett, Des Traynor, Eoghan McCabe
• Number of employees: 501-1000
• Funding amount: $291,820,000
• Number of funding rounds: 9
• Number of investors: 34

You can find their website here.

7) Magic

Magic offers an on-demand personal assistant service that is available 24 hours a day, 7 days a week via SMS.

Details of the startup:

• Country: United States
• City: San Francisco
• Started in: 2014
• Founders: Aaron Kemmer, Benjamin Godlove, David Merriman, Michael Rubin, Mike Chen, Nic Novak
• Number of employees: 11-50
• Funding amount: $12,120,000
• Number of funding rounds: 2
• Number of investors: 3

You can find their website here.

8) Forethought

Starting with Agatha, the AI for Customer Support, Forethought creates artificially intelligent agents that enhance enterprise procedures.

Details of the startup:

• Country: United States
• City: San Francisco
• Started in: 2017
• Founders: Colm Doyle, Deon Nicholas, Sami Ghoche
• Number of employees: 51-100
• Funding amount: $27,000,000
• Number of funding rounds: 3
• Number of investors: 21

You can find their website here.

9) Mulberry Technology

Mulberry is a company that creates customised product protection solutions to assist businesses generate more cash.

Details of the startup:

• Country: United States
• City: New York
• Started in: 2018
• Founders: Ali Chaudry, Ashley Korody, Chinedu Eleanya, Lee Johnson
• Number of employees: 11-50
• Funding amount: $12,750,000
• Number of funding rounds: 2
• Number of investors: 10

You can find their website here.

10) Careem

Careem is a company that creates an app that assists Dubai commuters in finding a car to rent.

Details of the startup:

• Country: United Arab Emirates
• City: Dubai
• Started in: 2012
• Founders: Abdulla Elyas, Magnus Olsson, Mudassir Sheikha, Wael Nafee
• Number of employees: 1001-5000
• Funding amount: $771,700,000
• Number of funding rounds: 7
• Number of investors: 22

You can find their website here.

11) Happy Returns

Leading online and omni-channel businesses and their consumers benefit from Happy Returns’ comprehensive return solutions.

Details of the startup:

• Country: United States
• City: Santa Monica
• Started in: 2015
• Founders: David Sobie, Mark Geller
• Number of employees: 51-100
• Funding amount: $25,020,000
• Number of funding rounds: 5
• Number of investors: 8

You can find their website here.

12) Deloitte

Select clients receive audit, consultancy, financial advising, risk management, tax, and other relevant services from Deloitte.

Details of the startup:

• Country: United States
• City: New York
• Started in: 1845
• Founders: Deepti Mohanty, Surjadinata Sumantri, William Welch Deloitte
• Number of employees: 10001+

You can find their website here.

13) HMD

HMD is a company that creates and sells mobile phones.

Details of the startup:

• Country: Finland
• City: Helsinki
• Started in: 2016
• Founders: Jean-Francois Baril
• Number of employees: 501-1000
• Funding amount: $330,000,000
• Number of funding rounds: 2
• Number of investors: 6

You can find their website here.

14) Yellow Messenger

Yellow Messenger is a software platform that may be used as a consumer engagement channel for businesses using artificial intelligence.

Details of the startup:

• Country: India
• City: Bengaluru
• Started in: 2016
• Founders: Anik Das, Jaya Kishore Reddy Gollareddy, Raghu Kumar, Rashid Khan
• Number of employees: 251-500
• Funding amount: $24,000,000
• Number of funding rounds: 3
• Number of investors: 3

You can find their website here.

15) Cognigy GmbH

Cognigy is the most popular Enterprise Conversational AI Platform for automating customer and employee support processes.

Details of the startup:

• Country: Germany
• City: Düsseldorf
• Started in: 2016
• Founders: Benjamin Mayr, Philipp Heltewig, Sascha Poggemann
• Number of employees: 51-100
• Funding amount: € 44,900,000
• Number of funding rounds: 6
• Number of investors: 6

You can find their website here.

16) Cogito

Cogito uses behavioral science and artificial intelligence to improve the emotional intelligence of phone professionals.

Details of the startup:

• Country: United States
• City: Boston
• Started in: 2007
• Founders: Alex Pentland, Joshua Feast
• Number of employees: 101-250
• Funding amount: $117,500,000
• Number of funding rounds: 10
• Number of investors: 16

You can find their website here.

17) Breeze Airways

Breeze Airways is a new airline that is creating something truly unique for its passengers.

Details of the startup:

• Country: United States
• City: Salt Lake City
• Started in: 2018
• Founders: David Neeleman
• Number of employees: 101-250
• Funding amount: $87,291,759
• Number of funding rounds: 2

You can find their website here.

18) Kaizo

Customer service and AI-powered and gamified Workforce Performance Management (WPM) for the world’s largest remote-working population

Details of the startup:

• Country: The Netherlands
• City: Amsterdam
• Started in: 2018
• Founders: Christoph Auer-Welsbach, Dominik Blattner
• Number of employees: 11-50
• Funding amount: $7,000,000
• Number of funding rounds: 2
• Number of investors: 6

You can find their website here.

19) AfterShip

We assist e-commerce enterprises in expanding and making purchasing and selling available to anyone, anywhere.

Details of the startup:

• Country: Hong Kong
• City: Tsuen Wan
• Started in: 2012
• Founders: Andrew Chan, Dante Tsang, Teddy Chan
• Number of employees: 251-500
• Funding amount: $69,000,000
• Number of funding rounds: 4
• Number of investors: 5

You can find their website here.

20) Cashkaro

Customers who shop at online stores through Cashkaro are rewarded with coupons and rebates.

Details of the startup:

• Country: India
• City: Gurgaon
• Started in: 2013
• Founders: Rohan Bhargava, Swati Bhargava
• Number of employees: 51-100
• Funding amount: $14,550,000
• Number of funding rounds: 4
• Number of investors: 3

You can find their website here.

21) Gathern

Gathern is a booking platform headquartered in Saudi Arabia.

Details of the startup:

• Country: Saudi Arabia
• City: Riyadh
• Started in: 2016
• Founders: Eman Alsuwailem
• Number of employees: 11-50
• Funding amount: $6,000,000
• Number of funding rounds: 3
• Number of investors: 7

You can find their website here.

22) Sutherland

Sutherland is a corporation that specializes in digital transformation.

Details of the startup:

• Country: United States
• City: Pittsford
• Started in: 1986
• Founders: Dilip Vellodi
• Number of employees: 10001+
• Funding amount: $330,000,000
• Number of funding rounds: 2
• Number of investors: 2

You can find their website here.

23) Clarabridge

With its industry-leading Customer Experience Management platform, Clarabridge helps businesses win the hearts and minds of their customers.

Details of the startup:

• Country: United States
• City: Reston
• Started in: 2006
• Founders: Gene Sohn, Justin Langseth, Sid Banerjee
• Number of employees: 251-500
• Funding amount: $124,941,646
• Number of funding rounds: 7
• Number of investors: 7

You can find their website here.

24) Lessonly

Lessonly is a basic training program that assists teams in learning, practicing, and improving their job.

Details of the startup:

• Country: United States
• City: Indianapolis
• Started in: 2012
• Founders: Eric Tobias, Kristian Andersen, Max Yoder, Mike Fitzgerald
• Number of employees: 101-250
• Funding amount: $30,249,970
• Number of funding rounds: 6
• Number of investors: 13

You can find their website here.

25) Litmus

Litmus is an email marketing testing and quality assurance solution.

Details of the startup:

• Country: United States
• City: Cambridge-US
• Started in: 2005
• Founders: David Smalley, Matthew Brindley, Paul Farnell
• Number of employees: 101-250
• Funding amount: $49,000,000
• Number of funding rounds: 1
• Number of investors: 1

You can find their website here.

26) Wrench

Wrench is an auto repair service provider with an online fleet management and maintenance platform.

Details of the startup:

• Country: United States
• City: Seattle
• Started in: 2015
• Founders: Bill Beaver, Casey Willis, Doug Stevens, Ed Petersen, Michelle Virta
• Number of employees: 1-10
• Funding amount: $38,224,999
• Number of funding rounds: 5
• Number of investors: 6

You can find their website here.

27) Vernacular.ai

By automating call center queries, we assist businesses in improving customer experience through intelligent voice chats.

Details of the startup:

• Country: India
• City: Bengaluru
• Started in: 2016
• Founders: Akshay Deshraj, Manoj Sarda, Sourabh Gupta
• Number of employees: 51-100
• Funding amount: $5,100,000
• Number of funding rounds: 4
• Number of investors: 7

You can find their website here.

28) Dixa

Dixa is a real-time conversational consumer interaction platform that links brands with their customers.

Details of the startup:

• Country: Denmark
• City: Copenhagen
• Started in: 2015
• Founders: Jacob Vous Petersen, Jakob Nederby Nielsen, Krisztian Tabori, Mads Fosselius
• Number of employees: 51-100
• Funding amount: $52,889,967
• Number of funding rounds: 4
• Number of investors: 6

You can find their website here.

29) Haptik

One of the largest Conversational AI firms in the world, with over 100 million devices and over 3 billion conversations handled.

Details of the startup:

• Country: India
• City: Mumbai
• Started in: 2013
• Founders: Aakrit Vaish, Swapan Rajdev
• Number of employees: 101-250
• Funding amount: $12,200,000
• Number of funding rounds: 2
• Number of investors: 3

You can find their website here.

30) ELEME

ELEME is a local lifestyle platform focused on online takeout, innovative retail, same-day delivery, and catering supply chain.

Details of the startup:

• Country: China
• City: Putuo
• Started in: 2008
• Founders: Jia Kang, Xuhao Zhang
• Number of employees: 10001+
• Funding amount: $3,335,000,000
• Number of funding rounds: 9
• Number of investors: 13

You can find their website here.

31) Verloop.io

Verloop.io is the leading customer service automation platform in the world.

Details of the startup:

• Country: India
• City: Bengaluru
• Started in: 2016
• Founders: Gaurav Singh
• Number of employees: 51-100
• Funding amount: $8,000,000
• Number of funding rounds: 3
• Number of investors: 9

You can find their website here.

32) Tibber

Tibber is a digital electricity provider that provides intelligent solutions to help consumers reduce their use and expenditures.

Details of the startup:

• Country: Norway
• City: Førde
• Started in: 2016
• Founders: Daniel Lindén, Edgeir Aksnes
• Number of employees: 101-250
• Funding amount: $81,509,338
• Number of funding rounds: 7
• Number of investors: 8

You can find their website here.

33) Assent Compliance

Assent is the global leader in Supply Chain Data Management as a SaaS (Software as a Service).

Details of the startup:

• Country: Canada
• City: Ottawa
• Started in: 2010
• Founders: Matt Whitteker, Robert Imbeault
• Number of employees: 101-250
• Funding amount: $183,629,304
• Number of funding rounds: 4
• Number of investors: 8

You can find their website here.

34) Du Xiaoman Financial

Baidu’s fintech branch, Du Xiaoman Financial, offers short-term loans and investing services.

Details of the startup:

• Country: China
• City: Beijing
• Started in: 2015
• Number of employees: 1001-5000
• Funding amount: $4,801,999,478
• Number of funding rounds: 2
• Number of investors: 4

You can find their website here.

35) ePaylater

Customers may ‘buy now and pay later’ on online portals with only one click thanks to ePaylater.

Details of the startup:

• Country: India
• City: Mumbai
• Started in: 2015
• Founders: AKSHAT SAXENA, AURKO BHATTACHARYA, PRASANNAA MURALIDHARAN, SHANMU THIAGARAJA, UDAY SOMAYAJULA
• Number of employees: 51-100
• Funding amount: $5,748,104
• Number of funding rounds: 4
• Number of investors: 4

You can find their website here.

36) ultimate.ai

ultimate.ai is a virtual customer care agent builder that helps firms automate multilingual customer support.

Details of the startup:

• Country: Germany
• City: Berlin
• Started in: 2016
• Founders: Jaakko Pasanen, Markus Rautio, Reetu Kainulainen, Sarah Al-Hussaini
• Number of employees: 51-100
• Funding amount: $27,400,544
• Number of funding rounds: 6
• Number of investors: 7

You can find their website here.

37) EazyDiner

EazyDiner is a dining guide that includes exclusive advice, exclusive content, and professional evaluations from top critics.

Details of the startup:

• Country: India
• City: Delhi
• Started in: 2014
• Founders: Vir Sanghvi
• Number of employees: 11-50
• Funding amount: $16,010,855
• Number of funding rounds: 7
• Number of investors: 6

You can find their website here.

38) Lianjia

Online-to-offline real estate agency service is provided by Chain Home.

Details of the startup:

• Country: China
• City: Beijing
• Started in: 2001
• Founders: Hui Zuo
• Number of employees: 10001+
• Funding amount: CN¥9,450,000,000
• Number of funding rounds: 3
• Number of investors: 9

You can find their website here.

39) Aurora Innovation

Aurora Innovation assists corporations, businesses, and organizations with a high volume of incoming calls, as well as high availability and service needs.

Details of the startup:

• Country: Sweden
• City: Uppsala
• Started in: 1996
• Number of employees: 11-50
• Funding amount: $3,105,959
• Number of funding rounds: 1

You can find their website here.

40) Hello TransTech

Hello TransTech (previously HelloBike) is a Chinese company that creates smart-sharing bikes for short-distance travelers.

Details of the startup:

• Country: China
• City: Shanghai
• Started in: 2016
• Founders: Han Mei, Jiang Wei, Li Kaizhu, Yang Lei
• Number of employees: 1001-5000
• Funding amount: $1,754,944,610
• Number of funding rounds: 7
• Number of investors: 7

You can find their website here.

41) Invento Robotics

Invento Robotics specializes in creating service robots that interact with customers.

Details of the startup:

• Country: India
• City: Bengaluru
• Started in: 2016
• Founders: Balaji Viswanathan, Bharat Kumar, Mahalakshmi Radhakrishnan
• Number of employees: 11-50
• Funding amount: $689,127
• Number of funding rounds: 3
• Number of investors: 8

You can find their website here.

42) Tujia

Tujia is a website that allows people to book vacation rentals.

Details of the startup:

• Country: China
• City: Beijing
• Started in: 2011
• Founders: Luo Jun, Melissa Yang
• Number of employees: 1001-5000
• Funding amount: $755,000,000
• Number of funding rounds: 5
• Number of investors: 12

You can find their website here.

43) FXiaoKe

FXiaoKe is a Chinese company that makes sales management software for mobile devices.

Details of the startup:

• Country: China
• City: Beijing
• Started in: 2011
• Founders: Luo Xu
• Number of employees: 251-500
• Funding amount: $283,000,000
• Number of funding rounds: 9
• Number of investors: 11

You can find their website here.

44) Virta Ltd.

Virta is a pioneer in the field of electric vehicle charging.

Details of the startup:

• Country: Finland
• City: Helsinki
• Started in: 2013
• Number of employees: 11-50
• Funding amount: € 30,000,000
• Number of funding rounds: 2
• Number of investors: 2

You can find their website here.

45) Cortex

Cortex Intelligence is a marketing and sales data analytics platform that allows companies to create the most basic analysis on demand.

Details of the startup:

• Country: Brazil
• City: Rio De Janeiro
• Started in: 2003
• Founders: Christian Nunes Aranha, Daniel Marreco, Daniel Pires Luiz da Costa, Leonardo Rangel
• Number of employees: 101-250
• Funding amount: $30,000,000
• Number of funding rounds: 3
• Number of investors: 6

You can find their website here.

46) Infovista

InfoVista is a single platform that manages network speed, application performance, and service level agreements (SLAs).

Details of the startup:

• Country: France
• City: Massy
• Started in: 1996
• Number of employees: 101-250
• Funding amount: $72,404,006
• Number of funding rounds: 3
• Number of investors: 8

You can find their website here.

47) Alice Labs

Alice is a SAAS-based omni-channel conversational AI technology that helps businesses increase sales, automate support, and cut costs.

Details of the startup:

• Country: Singapore
• City: Singapore
• Started in: 2018
• Founders: Munimul Islam, Shuvo Rahman
• Number of employees: 11-50
• Funding amount: $500,000
• Number of funding rounds: 1
• Number of investors: 2

You can find their website here.

48) Shopper.com.br

With its completely integrated supply chain operations and unique monthly auto-scheduled delivery concept, Brazil’s largest pure-play online supermarket.

Details of the startup:

• Country: Brazil
• City: Sao Paulo
• Started in: 2015
• Founders: Bruna Vaz Negrão, Fábio Rodas Blanco
• Number of employees: 251-500
• Funding amount: R$134,500,000
• Number of funding rounds: 4
• Number of investors: 8

You can find their website here.

49) iAdvize

iAdvize is a conversational marketing platform that matches clients seeking guidance with experts that are available via messaging 24 hours a day, 7 days a week.

Details of the startup:

• Country: France
• City: Nantes
• Started in: 2010
• Founders: Jeremie Berrebi, Jonathan Gueron, Julien Hervouet
• Number of employees: 251-500
• Funding amount: $55,065,320
• Number of funding rounds: 5
• Number of investors: 7

You can find their website here.

50) Vero

Vero enables online businesses to send personalized emails and engage with their customers.

Details of the startup:

• Country: Australia
• City: Sydney
• Started in: 2012
• Founders: Chris Hexton, James Lamont
• Number of employees: 11-50
• Funding amount: A$4,025,000
• Number of funding rounds: 2
• Number of investors: 3

You can find their website here.

51) Statflo

With a leading 1:1 outreach solution for wireless and tech retail, Statflo creates profitable customer relationships.

Details of the startup:

• Country: Canada
• City: Toronto
• Started in: 2012
• Founders: Ian Gervais, John Chapman, Kevin Gervais
• Number of employees: 51-100
• Funding amount: $14,400,000
• Number of funding rounds: 4
• Number of investors: 13

You can find their website here.

52) Take Blip

Take Blip’s mission is to create, run, and evolve chatbots.

Details of the startup:

• Country: Brazil
• City: Sao Paulo
• Started in: 1999
• Founders: Daniel R. Costa, Marcelo Oliveira, Roberto Oliveira, Sergio Passos
• Number of employees: 501-1000
• Funding amount: $100,000,000
• Number of funding rounds: 1
• Number of investors: 1

You can find their website here.

53) AnyDesk

AnyDesk is a program that allows you to access your computer remotely.

Details of the startup:

• Country: Germany
• City: Stuttgart
• Started in: 2012
• Founders: Andreas Burike, Andreas Mähler, Olaf Liebe, Philipp Weiser
• Number of employees: 11-50
• Funding amount: € 6,500,000
• Number of funding rounds: 3
• Number of investors: 5

You can find their website here.

54) Whisbi

Whisbi is a B2C company that offers a conversational sales and marketing platform.

Details of the startup:

• Country: Spain
• City: Barcelona
• Started in: 2008
• Founders: Alex Bisbe, Jose Luis Cantero
• Number of employees: 101-250
• Funding amount: € 17,400,000
• Number of funding rounds: 7
• Number of investors: 5

You can find their website here.

55) Kard

Kard is a new generation’s mobile banking option. For teenagers, we make banking simple, accessible, and transparent.

Details of the startup:

• Country: France
• City: Paris
• Started in: 2018
• Founders: Amine Bounjou, Fabien Penso, Scott Gordon
• Number of employees: 11-50
• Funding amount: € 6,000,000
• Number of funding rounds: 2
• Number of investors: 8

You can find their website here.

56) Roamler

Roamler is a mobile workforce platform that may be used to complete location-based tasks across huge areas.

Details of the startup:

• Country: The Netherlands
• City: Amsterdam
• Started in: 2011
• Founders: Martijn Nijhuis, Wiggert de Haan
• Number of employees: 101-250
• Funding amount: € 26,260,000
• Number of funding rounds: 5
• Number of investors: 3

You can find their website here.

57) Plaid

Plaid is a software business based in Tokyo.

Details of the startup:

• Country: Japan
• City: Tokyo
• Started in: 2011
• Founders: Kurahashi Kenta, Shibayama Naoki
• Number of employees: 11-50
• Funding amount: ¥4,972,667,800
• Number of funding rounds: 4
• Number of investors: 10

You can find their website here.

58) BankDhofar

BankDhofar is the most suitable bank for you.

Details of the startup:

• Country: Oman
• City: Ruwi
• Started in: 1990
• Number of employees: 501-1000
• Funding amount: $250,000,000
• Number of funding rounds: 1
• Number of investors: 5

You can find their website here.

59) Smart Protection

Intellectual and industrial property rights are kept and protected online with Smart Protection.

Details of the startup:

• Country: Spain
• City: Madrid
• Started in: 2015
• Founders: Javier Capilla, Javier Perea, Manuel Moregal
• Number of employees: 101-250
• Funding amount: € 16,890,000
• Number of funding rounds: 6
• Number of investors: 9

You can find their website here.

60) inSided

inSided is a customer self-service solution for high-growth businesses that scalable assistance and drives client success.

Details of the startup:

• Country: The Netherlands
• City: Amsterdam
• Started in: 2010
• Founders: Robin van Lieshout, Wouter Neyndorff
• Number of employees: 51-100
• Funding amount: € 6,000,000
• Number of funding rounds: 1
• Number of investors: 3

You can find their website here.

61) Kaodim Group

Kaodim is an online service marketplace that assists our consumers in locating and hiring qualified service providers.

Details of the startup:

• Country: Malaysia
• City: Selangor
• Started in: 2014
• Founders: Fui Yu Choong, Jeffri Cheong
• Number of employees: 101-250
• Funding amount: $11,550,000
• Number of funding rounds: 3
• Number of investors: 7

You can find their website here.

62) HappyOrNot

HappyOrNot specializes on real-time customer and staff experience management, allowing businesses to improve their efficiency.

Details of the startup:

• Country: Finland
• City: Tampere
• Started in: 2009
• Founders: Heikki Väänänen, Ville Levaniemi
• Number of employees: 101-250
• Funding amount: $40,226,453
• Number of funding rounds: 3
• Number of investors: 4

You can find their website here.

63) Vocalcom

Vocalcom is a leading provider of cloud-based contact center, omni-channel customer experience, and sales acceleration software.

Details of the startup:

• Country: France
• City: Paris
• Started in: 1996
• Founders: Anthony Dinis
• Number of employees: 251-500
• Funding amount: $75,000,000
• Number of funding rounds: 2
• Number of investors: 2

You can find their website here.

64) Ameyo

Ameyo is a software-based communication system that handles client journeys from beginning to end.

Details of the startup:

• Country: India
• City: Gurgaon
• Started in: 2003
• Founders: Bishal Lachhiramka, Nayan Jain, Sachin Bhatia
• Number of employees: 251-500
• Funding amount: $5,000,000
• Number of funding rounds: 1
• Number of investors: 1

You can find their website here.

65) OneDirect

OneDirect is India’s number one customer experience management (CEM) platform, used by top businesses to improve customer experience across different touch points.

Details of the startup:

• Country: India
• City: Bengaluru
• Started in: 2013
• Founders: Ankur Singla, Vishal Pal Chaudhary, Vishrut Chalsani
• Number of employees: 101-250
• Funding amount: $6,900,000
• Number of funding rounds: 3
• Number of investors: 2

You can find their website here.

66) Mindsay

Through Conversational AI, Mindsay enables businesses to create simple and effective client interactions.

Details of the startup:

• Country: France
• City: Paris
• Started in: 2016
• Founders: Adam Ostrow, Guillaume Laporte, Ilias Hicham, Pierre Pakey
• Number of employees: 51-100
• Funding amount: $11,230,125
• Number of funding rounds: 2
• Number of investors: 7

You can find their website here.

67) Udesk

Udesk is a customer service outsourcing company established in China.

Details of the startup:

• Country: China
• City: Beijing
• Started in: 2013
• Founders: Yu Haoran
• Number of employees: 1-10
• Funding amount: $66,478,314
• Number of funding rounds: 4
• Number of investors: 3

You can find their website here.

68) IngageApp

IngageApp (Xiaoshouyi) is a mobile social platform and big data technology-based CRM startup.

Details of the startup:

• Country: China
• City: Beijing
• Started in: 2011
• Founders: Alex Deng, Allan Shi
• Number of employees: 501-1000
• Funding amount: $191,480,886
• Number of funding rounds: 6
• Number of investors: 4

You can find their website here.

69) SmarterBiz Technologies

SmarterBiz Technologies is a customer experience platform powered by artificial intelligence.

Details of the startup:

• Country: India
• City: Bengaluru
• Started in: 2014
• Founders: Prateek Mehta, Rajesh Bernard, Vijay Krishna BS
• Number of employees: 1-10
• Funding amount: ₹80,000,000
• Number of funding rounds: 1
• Number of investors: 7

You can find their website here.

70) Quuppa

Quuppa is a software platform that offers sophisticated real-time location services and applications.

Details of the startup:

• Country: Finland
• City: Espoo
• Started in: 2012
• Founders: Antti Kainulainen, Fabio Belloni, Kimmo Kalliola
• Number of employees: 51-100
• Funding amount: € 20,000,000
• Number of funding rounds: 2
• Number of investors: 3

You can find their website here.

FAQs

Is Customer Service Business Profitable?

Yes, customer service business can be profitable. Businesses have to invest in customer service to ensure that customers have a good experience and are likely to return. 

Providing excellent customer service can increase customer loyalty, repeat business, and customer referrals, which can lead to increased profits. 

Additionally, providing good customer service can help businesses save money in the long run by reducing the number of customer complaints and refunds.

What Is The Average Investment In Customer Service?

The average investment in customer service varies greatly depending on the size and type of business. Generally, businesses spend anywhere from 5-20% of their total operating budget on customer service. 

This includes investments in customer service staff, training and technology, as well as any outsourced customer service activities.